Tech support tells me that I have to change the boot order in my system bios to get it to boot from the cd drive. Is it possible to do a repair when the version has changed or a new service pack has been installed?ģ. My computer is several years old and I believe it came installed with SP2. Will Setup Windows XP using the reinstallation cd copy the necessary files to the hard drive? I presume that believe there must be missing files.Ģ. Needless to say, I am not confident about their recommendation and have several questions.ġ. Selecting Setup Windows XP now (they expressly ordered me to NOT select R to repair using recovery console). Now they are suggesting that I repair my windows installation from my XP cd in offline mode. Windows File Protection could not initiate a scan of protected system files.
First they told me to put my XP installation cd in my drive, get a cmd prompt and type: sfc /scannow.
So are they have told me to try several things to get the system back in running order enough that they can do another remote session (not sure whether I should take them up on this even it I can get an internet connection). But according to Reimage tech support, they are surprised at this problem since the "put everything back the way it was".
The focus of the remote session seemed (to my watching eyes) to be about replacing some dll files. The procedure entry point GETIRUIPRIV could not be located in dynamic link library urlmon.dll. DDE Server Window: rstrui.eve - entry point. When I attempted a System Restore, I got following error message. I cannot open Internet Exporer (no message, just no response). I can't open Outlook Express emails (error messages says parts of msgs cannot be displayed and cannot open message, not enough memory). I've done several remote sessions with Reimage tech support to fix problem and after today's session, my computer is in dire shape. Fix seemed to go well with minimal residual problems, one being that my anti-virus software (VIPRE) would no longer open. Had some stability problems and attempted a fix this past December using Reimage which is supposed to compare OS files on computer with clean versions and replace all missing and corrupted files with clean versions. I'm really struggling with my computer (Dell Inspiron E1505).
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